Customer Service

Our team

All our team have a high commitment to deliver the best possible service to you. They have attended an intense training programme and are highly knowledgeable regarding our products and services.

Their role is to offer the very best support to you our customer.

Contact our team - On + 44 (0) 208 817 1154

Our telephone help line is available 24 x 7, this call is charged at standard rates from mobiles or land-lines.

If we are unable to answer your call immediately then we divert calls to secondary phones and eventually to voice mail. We will then call you back.

During office hours (9am - 6pm UK time) we support the following languages:

English
German
French
Finnish
Swedish
Russian
Lithuanian
Polish

Emailing our team

You can also email us at we aim to reply to you within 24 hours.

Writing to our team

Our address for correspondence is:

Customer Service
Aces Royal
3G-Scene Ltd
23 Clayton Road
Heathrow
UB3 1AN

We store copies of all incoming and outgoing customer correspondence.

Payments to your Aces Royal account

We accept Visa and MasterCard and can only accept payments from players using their own credit cards.

We accept British pounds only (GBP).